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The Flag Shop Reviews

4.9 Rating 9,628 Reviews

98 %

of reviewers recommend The Flag Shop

Company Reviews

Product Reviews

4.9

Based on 9,628 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Flag Shop:

Buy flags online from our massive range of available designs or bespoke made custom flags, buy World flags, including the American, French, Italian, Australian, German, American and Canadian flag, and with a huge range of African, Asian and European designs - we stock all the flags of the world.

Visit Website

Phone:

01246297600

Email:

sales@theflagshop.co.uk

Location:

The Flag Shop Ltd,
111, Holme Park Avenue,
Chesterfield
Derbyshire
S41 8WU

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The Flag Shop 5 star review on 9th April 2024

The Flag Shop 5 star review on 9th April 2024

The Flag Shop 5 star review on 9th April 2024

The Flag Shop 5 star review on 3rd April 2024

The Flag Shop 5 star review on 2nd April 2024

The Flag Shop 5 star review on 14th March 2024

The Flag Shop 5 star review on 11th March 2024

517

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for my Ukranian Flag 2 weeks after "dispatched"”

Posted 3 weeks ago

“As you said yourself, the request for a review came before receipt of package. Surely you can track the items and then, knowing its delivered, then request the review. As the saying goes, "cart before the horse"..”

Posted 4 weeks ago

“Disappointing. Ordered basic flag on 8th Jan, still not arrived by 16 Jan despite money being paid straight away. Irrelevant purchase now. Still not arrived and ‘support’ unhelpful.”

Posted 3 months ago

“Unfortunately, my order didn't arrive”

Posted 3 months ago

“Christmas flag ordered 10 days ago STILL WATING I hope it gets here for Christmas 2024”

Posted 4 months ago

Thank you for your review. Your order (placed 6 working days ago with free standard delivery) is on its way - sorry for the slight delay due to heavy volumes of Christmas post. If you need anything else please email support@theflagshop.co.uk or call 01246 297600.

Posted 4 months ago

“Shipping days do not coincide with the days that are stated”

Posted 4 months ago

Hi Kamirah Thank you for your review. The order for a custom print item (production lead time currently 7-10 working days) is still due for delivery within the quoted shipping time - it is moving slowly through the USPS (USA postal service) system but should be with you very soon. If you need more info on tracking or any more help, please email support@theflagshop.co.uk where one of the team will be more than happy to help.

Posted 4 months ago

“Haven't received a flag yet....”

Posted 5 months ago

“That is the worst flag i have ever baught”

Posted 5 months ago

“I ordered the flag 9 days ago and it hasn't arrived yet. I was trying to find my shipment number 1000083077 and no site can find it. Order number 1000092914”

Posted 6 months ago

Thank you for your review. Your order has been released from customs so should be with you soon - I will email you the tracking details. If you have any further issues please feel free to reply to the email or call.

Posted 6 months ago

“I ordered flags for next day delivery, they didn't arrive. I messaged the company and told them to send them the next day after or cancel order and got no response, the flags haven't arrived after 6 days. And I haven't had a response from the company yet they have asked for a review.”

Posted 9 months ago

Thank you for your review. I've checked the consignment & the area map shows the driver at the correct location where the delivery was refused. A failed delivery text & email were then sent to re-arrange the delivery but this has not been replied to so the parcel will now be reconsigned for return & a refund will then be submitted. If you need anything else feel free to contact us support@theflagshop.co.uk or 01246 297600.

Posted 9 months ago

“I phoned to ask for assistance as the bungees neither do the bungees snapped and every-day the pole would collapse. SUPPORT WOULDN'T BELIEVE ME AND SAID THEIR POLES DON'T DO THAT AND their bungees don't snap. offered zero assistance and was making it out to be my fault. Appalling attitude " the customer is always wrong. will not buy from them again”

Posted 10 months ago

“What went wrong.When I ordered flags.I was sent email has been sent my Royal mail tracking.That is not correct.He is lying to customers.The ref number he gives customers only matter when the parcel has been delivered.That is not tracking.He should know the difference. Not lie to customers..I have his email where he states its tracking when its not.I don't have the skills to drag.michaelmason56@hotmail.com I can forward .Thanks”

Posted 11 months ago

“I never received my order, and when I email several times to question where my order was they never replied.”

Posted 11 months ago

Hi Michael Thank you for your review. We have replied to all your messages - please check your spam/junk folder on your emails.

Posted 11 months ago

“We still not received our flags order so far”

Posted 1 year ago

“Hi I ordered on the 22nd March but haven't still received them tks”

Posted 1 year ago

“Never received my order😩 Instead of apologising and trying to assist or even issuing a refund as any descent company would, Brian just argued and left the problem on me. To date no refund, apology or anything to show for my money. Think twice before trusting as you will have no comeback if you receive nothing, just a sad lesson learned.”

Posted 1 year ago

Hi Alan Very sorry you were not happy with the service, we have only tried to help & explain the situation to you. We would not offer a refund for goods in transit to you & at the time of you posting the review the time quoted for delivery had not elapsed. The goods, however, did turn up a couple of days late due to delays in customs (delivery to Ireland), so we suggested refusing the order so it can be returned & refunded if no longer required. We will always try to help customers as much as possible so apologise profusely that you feel this way.

Posted 1 year ago

“poorly made”

Posted 1 year ago

“Been taking quite a while. Been more than 7 days and I’m still waiting. Poor service but can’t rate the quality of the flags of it yet still.”

Posted 1 year ago

“Flagpole snapped in half after a couple of weeks of use”

Posted 1 year ago

“WHEN IS MY ORDER EVER ARRIVING???? It's been weeks and my flags have NOT arrived. Poor service and poor communication!”

Posted 1 year ago

Thank you for your review. it looks like the delivery address you entered has errors, I will email you the address we were given.

Posted 1 year ago

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The Flag Shop is rated 4.9 based on 9,628 reviews