The Flag Shop Reviews

4.9 Rating 10,209 Reviews

98 %

of reviewers recommend The Flag Shop

4.9

Based on 10,209 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Flag Shop:

Buy flags online from our massive range of available designs or bespoke made custom flags, buy World flags, including the American, French, Italian, Australian, German, American and Canadian flag, and with a huge range of African, Asian and European designs - we stock all the flags of the world.

Visit Website

Phone:

01246297600

Email:

sales@theflagshop.co.uk

Location:

The Flag Shop Ltd,
111, Holme Park Avenue,
Chesterfield
Derbyshire
S41 8WU

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The Flag Shop 4 star review on 10th March 2025

559

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the wrong flags, I ordered the Syria freedom flags with three stars and no red stripe.. I messaged but no response regarding sending it back or refund.”

Helpful Report

Posted 2 months ago

Hi Ruby Thank you for your review. We have replied to all your emails - please check your spam if you have not seen them. We received 2 x orders from you, one for table flags and one for 5ft x 3ft flags. The table flags were for the green Syria flags with 3 x stars and the 5ft x 3ft flags were the red flags with 2 x stars (the flag in the picture was the one you ordered, Syria flag SKU: 232). If you have ordered these in error we are more than happy for you to return them - please reply to the email sent if this is the case. Hope this helps

Posted 2 months ago

“Where is my order I'm still waiting. I have used this site for a few years now and been very pleased with the service I have received so what has gone wrong”

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Posted 5 months ago

Thank you for your review. The delivery time for the free delivery option is 3-5 working days, your order is still on schedule for delivery in the stated time frame. If you have any queries regarding delivery, our team are more than happy to help - you can either email support@theflagshop.co.uk or call 01246 297600.

Posted 5 months ago

“Far too big that flag. And does not have the Polish coat of arm or insignia A shame !”

Helpful Report

Posted 6 months ago

Thanks for the review. The flag sent was the size ordered and the version without the insignia was chosen. If you have ordered the wrong flags and size please feel free to return for a refund of the cost of the flags. For more details please email us at support@theflagshop.co.uk and one of our staff will be more than happy to help.

Posted 6 months ago

“Sorry !rarely write a negative review! But the Flag started to fray on the edge after a couple of days.”

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Posted 6 months ago

“Delivery never arrived.”

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Posted 9 months ago

“still waiting for my Ukranian Flag 2 weeks after "dispatched"”

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Posted 11 months ago

“As you said yourself, the request for a review came before receipt of package. Surely you can track the items and then, knowing its delivered, then request the review. As the saying goes, "cart before the horse"..”

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Posted 11 months ago

“Disappointing. Ordered basic flag on 8th Jan, still not arrived by 16 Jan despite money being paid straight away. Irrelevant purchase now. Still not arrived and ‘support’ unhelpful.”

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Posted 1 year ago

“Unfortunately, my order didn't arrive”

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Posted 1 year ago

“Christmas flag ordered 10 days ago STILL WATING I hope it gets here for Christmas 2024”

Helpful Report

Posted 1 year ago

Thank you for your review. Your order (placed 6 working days ago with free standard delivery) is on its way - sorry for the slight delay due to heavy volumes of Christmas post. If you need anything else please email support@theflagshop.co.uk or call 01246 297600.

Posted 1 year ago

“Shipping days do not coincide with the days that are stated”

Helpful Report

Posted 1 year ago

Hi Kamirah Thank you for your review. The order for a custom print item (production lead time currently 7-10 working days) is still due for delivery within the quoted shipping time - it is moving slowly through the USPS (USA postal service) system but should be with you very soon. If you need more info on tracking or any more help, please email support@theflagshop.co.uk where one of the team will be more than happy to help.

Posted 1 year ago

“Haven't received a flag yet....”

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Posted 1 year ago

“That is the worst flag i have ever baught”

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Posted 1 year ago

“I ordered the flag 9 days ago and it hasn't arrived yet. I was trying to find my shipment number 1000083077 and no site can find it. Order number 1000092914”

Helpful Report

Posted 1 year ago

Thank you for your review. Your order has been released from customs so should be with you soon - I will email you the tracking details. If you have any further issues please feel free to reply to the email or call.

Posted 1 year ago

“I ordered flags for next day delivery, they didn't arrive. I messaged the company and told them to send them the next day after or cancel order and got no response, the flags haven't arrived after 6 days. And I haven't had a response from the company yet they have asked for a review.”

Helpful Report

Posted 1 year ago

Thank you for your review. I've checked the consignment & the area map shows the driver at the correct location where the delivery was refused. A failed delivery text & email were then sent to re-arrange the delivery but this has not been replied to so the parcel will now be reconsigned for return & a refund will then be submitted. If you need anything else feel free to contact us support@theflagshop.co.uk or 01246 297600.

Posted 1 year ago

“I phoned to ask for assistance as the bungees neither do the bungees snapped and every-day the pole would collapse. SUPPORT WOULDN'T BELIEVE ME AND SAID THEIR POLES DON'T DO THAT AND their bungees don't snap. offered zero assistance and was making it out to be my fault. Appalling attitude " the customer is always wrong. will not buy from them again”

Helpful Report

Posted 1 year ago

“What went wrong.When I ordered flags.I was sent email has been sent my Royal mail tracking.That is not correct.He is lying to customers.The ref number he gives customers only matter when the parcel has been delivered.That is not tracking.He should know the difference. Not lie to customers..I have his email where he states its tracking when its not.I don't have the skills to drag.michaelmason56@hotmail.com I can forward .Thanks”

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Posted 1 year ago

“I never received my order, and when I email several times to question where my order was they never replied.”

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Posted 1 year ago

Hi Michael Thank you for your review. We have replied to all your messages - please check your spam/junk folder on your emails.

Posted 1 year ago

“We still not received our flags order so far”

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Posted 1 year ago

“Hi I ordered on the 22nd March but haven't still received them tks”

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Posted 1 year ago

The Flag Shop is rated 4.9 based on 10,209 reviews