The quality of the products are as described and provide decent (in comparison to competitors) value for money. The main reason I was swung to purchasing from the Flagshop was their next day delivery option. I purchased the flags for a big event occurring in the weekend and paid the extra for the express next day delivery hoping to receive them before the weekend. This did not happen and the delivery was received on Monday.. For the price paid, next day service should occur next day. I placed an order on Wednesday. The products should be arriving on Thursday. I would not of paid the money if I knew this wasn’t the case. I understand this may not always be practical for your customers but at least issue a statement stating the facts. Again, no problem with the product. But problems in the communication of expected delivery times.