Placed an order for a regional flag that is not part of any standard flag items in any shops. Design proposal and follow up on emails followed almost immediately after me contacting the company. Suggestion for design was spot on. After placing the order, the company indicated that my product would be in my mailbox after 12-17 workdays (my choice for the cheap shipment option). Item arrived in my mailbox after 11 workdays. :) Flag quality, and the textile used seems fair for my intended use (balcony flag), but would probably not have lasted to long as a "national" flag for a boat or similar.