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The Flag Shop Reviews

4.9 Rating 9,626 Reviews

98 %

of reviewers recommend The Flag Shop

Company Reviews

Product Reviews

4.9

Based on 9,626 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Flag Shop:

Buy flags online from our massive range of available designs or bespoke made custom flags, buy World flags, including the American, French, Italian, Australian, German, American and Canadian flag, and with a huge range of African, Asian and European designs - we stock all the flags of the world.

Visit Website

Phone:

01246297600

Email:

sales@theflagshop.co.uk

Location:

The Flag Shop Ltd,
111, Holme Park Avenue,
Chesterfield
Derbyshire
S41 8WU

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The Flag Shop 5 star review on 9th April 2024

The Flag Shop 5 star review on 9th April 2024

The Flag Shop 5 star review on 9th April 2024

The Flag Shop 5 star review on 3rd April 2024

The Flag Shop 5 star review on 2nd April 2024

The Flag Shop 5 star review on 14th March 2024

The Flag Shop 5 star review on 11th March 2024

517

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is very poor”

Posted 3 years ago

“Unfortunately I have not received the flag and in time for remembrance day. Very disappointed as it was supposed to have been sent by first class post.”

Posted 3 years ago

Thank you for your review. Your order was shipped on Thursday last week 1st class post – as per the message on our shopping cart, Royal Mail are extremely busy & understaffed due to the current crisis meaning standard (free) first class deliveries can have lengthy delays. If you require an item for a specific date we recommend selecting Next Day Delivery which will be sent with DPD. Most of our 1st class deliveries are arriving as normal (1-2 days) but the odd delivery is currently taking longer than normal – sorry for any delays at this time.

Posted 3 years ago

“I recently bought three flags and three telescopic poles. The flags were of good quality however, the poles were of poor quality. Unbelievably hard-impossible to assemble without having to file them down and had to be forced into each other causing the metal to split. We are still trying to assemble one of the poles.”

Posted 3 years ago

Hi Thank you for your review. Can you email me to let me know what you have done with the poles please (support@theflagshop.co.uk) - if you take the bung out then flick the pole, all the sections lock into each other - the poles should not be taken apart then forced back together. They work the same as any other telescopic item where the previous section locks over the next section.

Posted 3 years ago

“Over 2 weeks and still no flag!”

Posted 3 years ago

“Incorrect flags delivered, not really impressed...☹️”

Posted 3 years ago

Hi Sorry about this - have you contacted support at all? It looks like a picking error - I will arrange for the correct flag to be shipped today (looking at your reviews it was the Nottingham flag that was incorrect).

Posted 3 years ago

“I ordered this item in plenty of time before the VE day celebrations, and was advised that it would after the 10th May. Had I known that this was to be the case, I Certainly would had not chose your company to purchase it from, especially after I was promised it would arrive in time for the VE day. I certainly would never use your firm again, and will make others aware that you cannot keep your promises on delivery....one unhappy customer.......”

Posted 3 years ago

Hi Greg Thank you for your review. i have checked the order & it was delivered next working day to your neighbour - you should have been left a card, received a text message & email confirming this. Would you like me to email you the photographic confirmation?

Posted 3 years ago

Just to clarify, the order was delivered on the 5th May & we never advised it would be delivered after the 10th. Hope this resolves your complaint.

Posted 3 years ago

“2 Months later and did not receive anyting?”

Posted 3 years ago

“Flag thin and fraying already after 1 week ! Poor value even with nhs donation.”

Posted 4 years ago

“Poor quality too thin, and should be double sided. people walking past see it backwards”

Posted 4 years ago

Hi Jonathan Thank you for your review & sorry to hear you are not happy with the flag. We use industry standard 115gsm knitted polyester fabric which is the most common material used in professionally made flags. The standard way to make flags is with a mirror image on the reverse - we can make double sided flags on request but the only way to print on both sides is to make 2 x flags, sew them back to back with a light blocking liner sewn into the centre. If you would like us to make one of these please contact us. If you have any more questions or would like to discuss any of your concerns further please feel free to email support@theflagshop.co.uk or call 01246 297600 & we will be happy to help.

Posted 4 years ago

“Still waiting for our flags!?”

Posted 4 years ago

“I am not able to track my order and have not received it to date. I have also e-mailed you but with no success. Order no: 100038167”

Posted 4 years ago

Hi Aeola Thank you for your review. We replied to your email at the weekend & can see you have just emailed again so it could possibly be that our reply did not reach you or went in your spam folder. I have replied again, let me know if it is not received. Sorry but it looks like there has been a slight delay in customs at South Africa, but the order should be delivered soon.

Posted 4 years ago

“The flag I've received isn't the one you show here. I'm very disappointed.”

Posted 4 years ago

“As I have not yet received the product ordered I cannot rate it.”

Posted 4 years ago

“The flag hasn’t arrived”

Posted 4 years ago

Hi John Thanks for the review. The flag is currently waiting for clearance at customs in Australia but should be with you very soon - sorry for the slight delay.

Posted 4 years ago

“Haven't even received a tracking yet!”

Posted 4 years ago

“I hate the material you used for the flag. You should consult Botswana and ask them the type of blue in their flag.. that was a waste of money 😭😭”

Posted 4 years ago

“I haven't received the flags yet - it's been over 5 days!”

Posted 4 years ago

Hi Monica I have just checked the tracking & the flags are showing as delivered 1 working day after you ordered (Tuesday 9th July). I will drop you an email with more details.

Posted 4 years ago

“Good value product.”

Posted 5 years ago

“The flag pole broke before the first use in that the top 2 sections detached completely and I struggled to get them back in. Then on the 3rd use the 2nd top section actually snapped off. I replied to an email re this and have had no response so far....”

Posted 5 years ago

“I haven’t received my order 100018057 It has been 2 months Andrew Thompson”

Posted 6 years ago

Hi Sorry to hear the parcel has not arrived yet- It looks like there may be a slight hold up in customs (it has been 2 WEEKS since the order was placed) but the order is in Australia & should be with you very soon .

Posted 6 years ago

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The Flag Shop is rated 4.9 based on 9,626 reviews